MarketTitle:        Systems Engineer II-Unix
 
Profile ID:     1340
F/T or P/T:     Full-time

Type of Employment:     Regular
Shift:    
Min.% Travel:    
Max. % Travel:     10
   
Posted     11/2/2009

Scope of Position:

    * Dedication to providing world class customer service.
    * Act as Tier 2 escalation support to solve product and services problems related to OS Management
    * Develop and maintain departmental processes and documentation.
    * Perform Microsoft Windows operating system installations, provisioning, troubleshooting and decommissioning.
    * Participate in SunGard’s Change Control Board to ensure product standardization and adherence to SunGard’s policies and procedures.
    * Utilize Remedy for Problem Management and Change and Task Management.
    * Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
    * Participate in multiple projects and shifting workloads.
    * Participate on projects providing technical expertise for the success of the project.

·         Attend Design Review meetings to analyze prospective client system design.

·         Provide post-implementation support.

·         Participate in on-call rotation for after hours support.

 

Basic Function:

·         To support Managed OS and other related services.

·         To ensure service availability & reliability.

·         To ensure new technologies are adequately tested and integrated across.

·         To ensure client satisfaction with services provided by Systems Services.

 

 

Server Implementations:

 

·         Perform operation system implementations to customer specification

·         Install and configure SunGard monitoring, management tools, and backup agents.

·         Work with project manager and other implementation teams to coordinate and troubleshoot any implementation issues.

·         Ensure complete and accurate documentation of customer environment.

 

Server Decommissions:

 

·         Decommission SunGard monitoring and management tools

·         Ensure documentation is updated

 

Process Development:

 

·         Help develop new processes and procedures related to implementation and decommission tasks, as needed

 

Requirements:

 

·         College degree BA or BS in relevant field (Computer Science, Management Information Systems, or Business) preferred or equivalent Technical School training or equivalent work experience that includes appropriate training courses but will consider applicants with equivalent work-related experience with a minimum educational requirement of a             H.S. Diploma or GED equivalent.   

·         5 - 7 years experience with various Unix based server operating systems, including the following:

                        Red Hat Linux, SunOS, Vmware ESX

                        Solaris Zones

                        Network configuration such as 802.1q trunking

                        IP addressing and routing

                        SAN Connectivity

                        Basic shell scripting

·         Experience configuring agents and backup polices for technologies, including Veritas Netbackup and TSM

·         Ability to make quick decisions and distribute tasks appropriately across team.

·         Experience with installation, maintenance, and general support of  Windows Server platforms

·         Extensive problem-solving and troubleshooting skills.

·         Excellent customer service skills.

·         Ability to facilitate discussions to resolve technical issues with multiple teams.

·         Experience providing services with a data center outsourcer, managed services provider, or web hosting business.

·         Team player who can lead or follow as necessary.

·         Excellent written and verbal skills.

·         Ability to participate in off-hours and weekend support.

·         Ability to effectively deal with change.

·         Ability to multi-task and juggle multiple demands at once.

·         Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.

 

Other Preferred Skills:

 

·         Experience with the following:

            AIX, HP-UX

            AIX LPAR configuration

            Veritas Clustering

            Perl scripting

            Python scripting

            Other scripting languages

            Opsware server management platform

            Concord SystemEdge and Ehealth monitoring platforms

            NetCool monitoring tools

            Citrix Presentation Serve

            Storage technologies, including direct attached and SAN

·         Experience with financial industry IS/IT requirements for security & business continuity.

·         Experience developing, documenting and socializing systems or business management processes.

·         Experience dealing with IT audits such as ISO and SAS-70.

·         Experience with ISO 2001, TQM or other Industry Standard process management methodologies.

·         Excellent organizational and time management skills.

·         MCSE

 

 

Working Conditions:

 

•           Ability to meet the physical demands of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.