Leather Goods Sales

• Meet set % of total business and personal goals as defined by management.


• Track staff sales and productivity staff goals for department and continuously motivate associates to meet assigned objectives.


• Coach team to develop their client books in order to generate business and optimize waitlists.


• Partner with Customer Development Department to target potential customers and look for ways to drive sales and bring in traffic.


• Demonstrate sales leadership for staff by playing an active role on the selling floor.


• Partner with General Manager to develop events/incentives to grow customer base, with particular emphasis placed on building the local market.

Customer Service

• Consistently maintain the highest degree of customer service to guaranty customer loyalty.


• Train and coach sales staff on a regular basis to ensure GREATER standards/steps are being followed.


• Develop team knowledge on spare parts to reinforce their confidence in promoting after sales services


• Assist sales staff with customer service issues, i.e. dissatisfied customers, returns, defective merchandise, repairs.


• Empower associates to make decisions in the best interest of the business while also providing the best customer service.

Operations

• Ensure effective use of the POS system and its inventory management functions.


• Partner with Supply Chain and Merchandising teams to ensure appropriate assortment and stock levels.


• Provide qualitative and quantitative business reports as stipulated by the Regional VP and Corporate Departments.


• Ensure appropriate department and store coverage.


• Maintain good communication with members of Corporate office, Regional office, mall office, repair facility and other stores.


• Administer follow-up and paperwork in an accurate and timely fashion.


• Partner with General Manager to meet store objectives on operating income.


• Meet inventory accuracy and shrink requirements.

Leather Goods Visuals

• Maintain merchandising standards as set forth by Corporate Visual Department.


• Work with Visual Merchandiser to ensure visual changes are implemented based on a sound analysis of the business.

Human Resources

• Develop and motivate staff through goal setting and regular individual and department meetings; administer monthly/quarterly touchbase and annual reviews.


• Contribute to department’s succession planning by training and developing top performers and potentials to the best of their abilities and/or to the next level.


• Strive to recruit the best candidates for all levels within the department , based on a sound knowledge of the market.


• Supervise personnel and enforce company policies while adhering to proper procedure regarding disciplinary action.


• Identify individual and team training needs. Create and implement regular training.


• Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office.


• Communicate all Corporate directives to staff.