Job Purpose:

To assist the programs and services manager in recruiting, managing, motivating and leading the personal training team in the pursuit of the club's set goals and budgets To provide members with a positive personal training and fitness service experience within the facility To learn all TSI policies and procedures in preparation for advancement to programs and services manager

Duties and Responsibilities:

Customer Service:
Ensuring that all members have a quality experience

• Meeting or exceeding the needs of clube members


• Investigating and addressing all memeber complaints


• Ensuring the gym floor is covered


• Being accountable for all fitness based maintenance issues


• Ensuring that all members have a quality experience


• Ensuring all member services and programs are covered including Try-pack delivery

Promotions:
Promoting the personal training business

• Workign with both the General Manager and the Regional Director of Fitness and Personal Training ensuring the promotion and success of personal training within the club.


• Delivering Try-Packs and other fitness services when necessary


• Increasing the success of PT through promotions/outreach both inside and outside the facility


• Assisting the membership team in the sales of PT products


• Keeping all other departments within the facility informed of current PT programs and activity

Training and Development:
Training and development of all newly hired fitness staff

• Ensuring all Apprentice Personal Trainers progress through education requirements and productivity requirements


• Responsible for all training and development of all existing fitness staff to include Pro and Master Personal Trainers


• Delivering on-going skils development


• Monitoring the quality of the Try-pack sessions


• Preparing the assistant programs and services manager for advancement


• Ensuring PT staff is up-to-date with all current changes in PT policies and procedures


• Ensuring all personal trainers are fully qualified and have an AED/CPR certificate


• Conducting weekly team meetings

Developeing your own business skills:

• Attendign Management Foundations


• Attending Fitness Foundations


• Attending regional Fitness Manager meetings


• Attending weekly team meetings


• Current AED/CPR certification

Club Presence:

• There are minimum requirements for amount of time spent within the club.

Working 45 hours per week in the club. Twenty of these hours will be spent working on the fitness floor.

• Instructing 2 group classes per week on shift as part of base salary


• Working on the Xpressline for at least one hour per week

Administration:

• Some record keeping and report writing is required


• Ensuring all reports are completed accurately and on time


• Ensuring all files and administration is up-to-date and accurate

Competencies:

• Excellent communication and people skills (oral/written)


• Ability to conduct a team meeting


• Ability to teach personal training skills


• Selling skills


• Excellent telephone manner


• Well organized


• Ability to work unsupervised


• Professional attitude


• Take initiative when required


• Ability to follow-up


• Ability to plan activities


• Personal training certification or BS in a health and fitness related field


• Ability to have and create smiles