Job Title: |
Restaurant Manager |
Requisition Number: |
HAMP400 |
Date Posted: |
10/07/09 |
Property: |
Hampton Inn
|
City: |
New York
|
State/Province: |
New York
|
Full/Part-Time: |
Full Time - Permanent
|
Regular/Temporary: |
Regular
|
Normal Work Days: |
1 - Sunday
4 - Wednesday
5 - Thursday
6 - Friday
7 - Saturday
|
Start Time: |
|
End Time: |
|
Number of Open Positions: |
1 |
About Highgate: |
Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England. The company’s is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company’s current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal. |
Main Purpose of the Role: |
The Breakfast Room Manager is responsible for coordinating, supervising and directing all aspects of the Breakfast Room's operation, while maintaining a high quality of products following brand standards; create a consistent breakfast experience that exceeds guest's expectations; promote a work environment that allows "Hampton Moments" with guests; assure consistent food presentation, quality and safety; follow all Health Code Standards; order and stocking of approved products; maintain payroll and department budgets and meet budgeted productivity while keeping quality consistently high. |
Main Areas of Responsibilities: |
- Ensure overall guest satisfaction
- Be attentive friendly, helpful and courteous
to all guests, managers and fellow employees
- Oversee all aspects of the daily operation of
the breakfast room
- Supervise breakfast room personnel
- Maintain high level of guest satisfaction and
should be reflected on the SALT scores
- Manage the business overall financial
performance. i.e. inventory goods, waste
inventory.
- Asssit in coordinating and monitoring all
phases of Loss prevention in the outlet
- Prepare and submit required reports in a
timely manner
- Monitor quality of service at all times
- Assist in menu planning and preparation for in
house activities
- Ensure compliance with health and sanitation
regulations
- Ensure compliance with SOP's
- Ensure compliance with requisition procedures
- Be visible on the floor and assist staff as
needed
- Conduct staff performance reviews in
accordance with Highgate Hotel Standards
- Ensure the training of employees on SOP's,
Hampton Standards and technical job tasks.
|
Experience/Skills and Abilities Required: |
- Union experience a PLUS
- Must be able to effectively communicate both
verbally and written, will all level of
employees and guests in an attentive,
friendly, courteous and service oriented
manner.
- Must be effective at listening to,
understanding, and clarifying concerns raised
by employees and guests.
- Must be able to multitask and priritize
departmental functions.
- Must be effective in handling problems,
including anticipating, preventing,
identifying and solving problems as necessary.
- Must be able to maintain confidentiality of
information.
- Maintain a warm and friendly demeanor at all
times.
- Perform other duties as requested by
management.
|
Education/Certifications Required: |
- At least 4 years of progressive experience in
a hotel or a related field; or a 4 year
college degree and at least 2 years of related
experience.
- Must have knowledge of F & B preparation
techniques, health department rules and
regulations
|
Travel/Additional Job Requirements: |
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Physical Job Requirements: |
- Able to meet schedule of 4:30 AM - 2:30 PM or
as needed.
- Long hours sometimes required
- Exerting up to 50 pounds of force
occassionally, and /or 20 pounds of force
frequently or constantly to lift, carry, push,
pull or otherwise move objects. |