Job Title: |
Convention Services Manager |
Requisition Number: |
DTME359 |
Date Posted: |
09/15/09 |
Property: |
Doubletree Metropolitan
|
City: |
New York
|
State/Province: |
New York
|
Full/Part-Time: |
Full Time - Permanent
|
Regular/Temporary: |
Regular
|
Normal Work Days: |
2 - Monday
3 - Tuesday
4 - Wednesday
5 - Thursday
6 - Friday
|
Start Time: |
|
End Time: |
|
Number of Open Positions: |
1 |
About Highgate: |
Founded in 1988, Highgate Hotels is a privately-held hotel management company with national and international investments with headquarters in Dallas, TX. ; New York, NY; Vancouver, Canada and London, England. The company’s is one of the industry's leaders in the management and marketing of a high-quality, dynamic portfolio which includes illustrious hotel brands throughout the United States, Canada and Europe such as Hilton, Westin, Hyatt, Sheraton, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Radisson, and Marriott. In addition, Highgate Hotels owns and/or manages a number of distinguished independent hotels including the notable Park Central in New York and the renowned Parc 55 in San Francisco. The company’s current portfolio includes over 40 hotels globally, totaling more than 19,000 rooms, each designed to offer unique experiences for astute travelers.
Highgate Hotels is a fully integrated hotel company made up of over 10,000 associates worldwide with a corporate staff of over 75 associates in the areas of Operations, Human Resources, Sales, Marketing, Revenue Management, Design & Construction, Acquisitions & Development, Finance, Accounting, Tax, and Legal. |
Main Purpose of the Role: |
Plan, organize, and manage the in house details for large group and convention bookings (eg. guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.
Responsible for the management and planning of meetings/conventions and related activities including rate negotiations for large major accounts. Recommends and implements procedural changes and performs as team leader for all hotel department staffs participating in the event delivery process. |
Main Areas of Responsibilities: |
1.Plan, upsell and detail the program with the client including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
2.Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
3.Improve hotel convention services' products through; (a) the development of new sales tools, menus, themes,and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
4.Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
5.Perform special projects and other responsibilities as assigned. Participate in task force and committees as required. (2.5%)
6.Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction. |
Experience/Skills and Abilities Required: |
Education: Four year college degree or equivalent.
- Two to three years of employment in related positions with this company or other hotel organization(s) having similar major accounts including catering and room sales.
- Requires through knowledge of the convention/catering, food & beverage and hospitality professions, practices and procedures in order to develop and manage large functions for major accounts.
- Requires knowledge of the Hotel and IHR's policies and procedures and the ability to determine course of action based on these guidelines.
- Requires skills needed to manage the people and variables encountered in the development and implementation of major functions.
- Must possess communication skills needed to negotiate, convince, sell and influence professionals and/or hotel guests. |
Education/Certifications Required: |
Four year college degree or equivalent. |