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Job Title: Front Desk Agent - Hilton Garden Inn 35th St

Company Name: Highgate Hotels, LLC
Location: New York, NY
Profession: Hotel/Lodging Front Desk Operations

Job Description:




















Main Purpose of the Role:Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
Main Areas of Responsibilities:1.Handle guest registration and room assignments, accommodating special requests whenever possible.

2.Pre-register and block reservations when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3.Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4.Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5.Cancel room reservations according to procedures.

6.Walk customers in a professional and courteous manner according to procedures.

7.Inventory guest room keys according to policy and request re-keying as necessary.

8.Assist with responsibilities and duties in the absence or heavy volume in the areas of the Front Desk.

9.Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Experience/Skills and Abilities Required:- High School education or equivalent experience.

- Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

- Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or operations and a general knowledge of the hotel.

- Working knowledge is generally learned on-the-job.

- Requires knowledge of and ability to operate computer equipment and the reservations system.

- Ability to read and speak English. Second language is preferred.

Education/Certifications Required:High School education or equivalent experience.

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