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Job Title: Assistant Client Account Manager

Company Name: Bessemer Trust Company
Location: New York, NY
Profession: Account/Customer Support

Job Description:

Assistant Client Account Manager
Location:     New York           State:     NY
Description
The Assistant Client Account Manager (CAM) is responsible for carrying out the day-to-day delivery of client account services under the supervision of the Associate Client Account Manager. The Assistant CAM is expected to exercise discretion and judgment in client service matters based on a working knowledge of trust administration and fiduciary laws and policies.
 
CLIENT SERVICE

    * Handle routine communication with clients and their advisors via telephone, email and fax.
    * Document written and verbal communication with clients and their advisors in CRM.
    * Prepare charts and materials for client meeting presentation books using Pages, Excel, Word, PowerPoint and the intranet as needed and file in CRM and DMS.
    * Prepare customized spreadsheets for clients.
    * Complete financial paperwork from other institutions for clients.
    * File correspondence and other documents in DMS.

 
ACCOUNT ADMINISTRATION

    * Work with Client Administration Team to open accounts and coordinate with outside agents the transfer of assets to Bessemer. Assist in preparation of account opening documentation and account profiles, obtain required approvals, and gather legal documents and tax cost information.
    * Prepare Officers Committee account reports.
    * Perform cash management functions using Misc Cash and the mainframe in accordance with established account procedures and applicable fiduciary laws and policies.
    * Process client remittances in conjunction with Client Tax Department.

 
INVESTMENT MANAGEMENT

    * Implement investment program as directed by Senior and Associate Client Account Managers using Bessemer applications.
    * Prepare initial Excel spreadsheet for account rebalancing.

 
CONTINUING PROFESSIONAL EDUCATION AND DEVELOPMENT

    * In addition to attending all internal training sessions, the Assistant Client Account Manager is expected to stay up to date on economic and market trends by: attending corporate communications meetings; conducting independent research; and reviewing relevant legal, tax, financial planning, and trust and estates publications.

 
COMPLIANCE RESPONSIBILTIES:

    * Comply with all regulatory requirements including but not limited to:
    * Assist in the preparation of Annual Relationship Reviews and Trust Administrative Reviews.
    * Coordinated opening and closing of accounts; ensuring all due diligence was performed in accordance with Regulation-9 and KYC and the timely receipt and delivery of assets.

 
OTHER RESPONSIBILITIES:

    * Directs and reviews cash management activities of administrative personnel.
    * Participates in the training of entry-level Assistant CAMs.
    * Supervises entry-level Assistant CAMs in cash management and investment program implementation.

 
Qualifications
 

    * Bachelor's degree.
    * A minimum of one to two years related business experience required.
    * Superior analytical & independent problem solving skills.
    * Excellent written and verbal communication skills.
    * Demonstrated leadership and teamwork qualities.
    * Successful candidate must be results driven, detailed oriented and a motivated self-starter
    * Strong organizational skills and ability to manage multiple tasks.
    * Strong proficiency with Microsoft Office – Excel, Outlook, PowerPoint, Word a must; MS Access a strong plus.
    * Proficiency with Bessemer applications, such as CRM, DMS, Longview, CMS and Reuters, within six months of start date.


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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
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