Responsibilities: Professional Tellers are responsible for the processing of transactions accurately and efficiently in a fast paced environment. Your duties will include, but are not limited to the following:

• Ability to work within established policies, procedures and guidelines.


• Identify customer needs and refer financial products and services.


• Consistently seek to delight our customers and deliver exceptional customer service with a positive attitude.


• Build customer loyalty; establish customer relationships through courtesy and friendliness, including addressing each customer by name.


• Contribute to a positive team environment in the banking center through teamwork, team spirit and coaching.


• May be required to work Saturdays and or extended hours as needed.

Qualifications

Required Skills:

• Minimum of six months cash handling experience.


• Minimum of six months customer service experience.


• Ability to work effectively as a team member.


• Strong oral and written communication skills.


• Ability to respond and assist customers with inquires and/or problem resolution.


• Careful attention to detail and time management.


• Bilingual Spanish required

• Previous cross-sales and/or referral experience.


• Ability to identify customer financial needs, goals and objectives.


• Proficiency in basic computer skills.


• Previous banking/financial services/teller experience.


• Bilingual (fluent verbal and written skills).