Description
The Sales and Service Specialist works in the branch and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Your duties will include, but are not limited to the following:
- Establishing, retaining and deepening relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.
- Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.
- Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.
- Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Required Skills:
- Minimum of six months cash handling experience and customer service experience
- Minimum of one year of successful sales experience in a goal and/or commission-based environment within the past three years
- Ability to provide clients with information, data and advice, as well as respond to inquiries or complaints from customers and manage difficult situations with customers
- Skilled in optimizing sales opportunities to existing and walk-in customers
- Ability to generate new business by outbound calling and by reaching out into the local community
- Entrepreneurial, ownership-oriented mindset
- Careful attention to detail and organized
- Excellent oral and written communication skills with exceptional influencing skills
- Ability to work effectively as a team member and with customers
- Strong analytical and problem solving skills. Ability to derive innovative solutions
- Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers
- Strong work ethic and high integrity
Desired Skills/Assets:
- Minimum of six months of teller experience with a successful balancing track record
- Demonstrated leadership and assertiveness
- Bilingual (fluent verbal and written) skills
- Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
Location: US-NJ-Lakewood
Job Family: R-Consumer Banking
Language:
Travel: No
Hours Per Week:40.00
Full / Part-time: Fulltime-Regular
Shift: 1st Shift
Weekly Schedule:MONDAY-SATURDAY